Whitelisting or Allowing OSAC e-mail

Whitelisting means that you set up your e-mail software to accept incoming e-mail from a specific e-mail address or domain, overriding your e-mail service provider's SPAM filter.

Many e-mail service providers and Internet service providers have SPAM filters to keep out the unsolicited e-mail.

To make sure that you can receive OSAC's e-mail, you can "whitelist" e-mail from OSAC and its employees who use the "osac.state.or.us" domain name. OSAC uses several e-mail addresses for communication with users. Therefore, the most effective way to make sure that you receive our e-mail is to whitelist the entire domain. Depending on the exact e-mail service or program you are using, whitelisting a domain may be done by entering something like one of the following:

• osac.state.or.us
• @osac.state.or.us
• *osac.state.or.us

In the event that your e-mail service or program cannot whitelist entire domains, we would suggest you add these individual addresses to your whitelist:

• eappHelp@osac.state.or.us
• eappHelp@mercury.osac.state.or.us

Since every e-mail system is different we have included whitelisting instructions for a few popular e-mail service providers below.

• AOL version 9.0 or higher
• AOL version 7.0 or 8.0
• Yahoo
• Hotmail
• Gmail
• MSN
• Outlook 2003 or higher
• Norton AntiSpam
• McAfee Spamkiller

AOL version 9.0 or higher

• Add the OSAC address to the "People I Know" list.
• Copy the "from" address from the latest OSAC e-mail. (or you can copy the addresses listed above).
• Select the Mail menu and select Address Book.
• In the pop up box, select Add.
• Paste the copied address/type the address required in the Other e-mail field.
• Make the newly added address the "Primary e-mail address" by checking the checkbox.
• Select Save.

AOL version 7 or 8

• Select Mail in the Menu on the top of the screen.
• Select Mail Controls.
• The Mail Control Screen would be displayed. Select Next.
• Select Customize Mail Controls for this Screen Name and click Next.
• In Version 8.0, you can select "Allow e-mail from all AOL members, e-mail addresses and domains" (allows all e-mails); then select Next until the Save button shows up at the bottom; then select Save.
• In Version 7.0, in the exclusion and inclusion parameters, include the domain osac.state.or.us.

Yahoo

You can ask Yahoo to filter e-mails from OSAC to your inbox.

• Open Yahoo mailbox.
• Select Mail Options.
• Select Filters.
• Click Add Filter.
• In the top row, labeled From Header, select contains from the pull down menu. Enter the OSAC address in the text box next to the pull down menu. (you can either give a specific OSAC e-mail address or use @osac.state.or.us or *osac.state.or.us to whitelist the domain).
• Move down to the bottom where there is the option Move the message to. Select inbox from the pull down menu.
• Select Add Filter button once again.

Hotmail

• To whitelist OSAC in Hotmail, you can add our e-mail address to your Safe List. For that:
  
  • Access your Hotmail mailbox.
  • Select Options from the top right (next to Help).
  • Select Junk e-Mail Protection (the first link).
  • Select Safe List.
  • In the space provided, enter the OSAC address (you can either enter a specific e-mail address or use *Osac.state.or.us or @Osac.state.or.us to whitelist the domain).
  • Select Add.
  • Ensure the safe list box has the address you entered, and select OK.
• You can also add the OSAC e-mail address to your contact list:
  
  • Open the most recent e-mail from us.
  • Select the Save Address button (to the right in the line of options above the e-mail).
  • Click Ok.

Gmail

• To ensure that you receive OSAC e-mails in your inbox, you can add the OSAC address to your contact list.
  • Open the latest issue of the e-mail you want to whitelist.
  • There would be a few drop down options just after the date on the right hand side.
    Select Add sender to contact list.
• Alternatively, enter the e-mail address through the contact form.
  • Select contacts from the options on the left side of the Gmail Inbox.
  • Select Create Contact on the top menu.
  • Enter the OSAC address in the primary e-mail box.
  • Select Save.
• Alternatively, if one of OSAC's e-mails has been moved to the spam folder, you can mark the e-mail as Not Spam, to whitelist it:
  
  • Selecting the Spam link - to open the spam folder.
  • Open the wrongly filtered OSAC mail.
  • Select the Not Spam button at the top of the e-mail (right next to the delete forever).

MSN

In MSN, to whitelist our mails, you can add our mail addresses to your Safe List. This is how you do that:

• Select Settings: e-mail | Junk e-mail (bottom left, just above Calendar).
• From the E-mail settings screen, select Junk E-mail Guard.
• Select Safe List.
• Enter the OSAC address (you can either enter a specific e-mail address or use *osac.state.or.us or @osac.state.or.us to whitelist the domain) in the text box provided for Add people to safe list.
• Select Add.

Outlook 2003 or higher

• If you are using Outlook 2003 or higher for your e-mails, you can whitelist by:
  • Open the e-mail.
  • From the list of e-mails, right click on the sender's e-mail address.
  • Select Add sender to Address book.
  • Click Save and close.
• For domain whitelisting:
  • Open e-mail.
  • Select the drop down arrow after Contacts in the contacts section (left-hand side, below Folders).
  • Select New Contact.
  • In the E-mail addresses box, enter *@osac.state.or.us.
  • Select Add and click OK.

Norton AntiSpam

Norton AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure OSAC e-mails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

• Start Norton AntiSpam, select Status & Settings tab.
• Select AntiSpam.
• Select Configure button - right hand side bottom of the screen.
• Select Allowed List tab - second tab on the list of tabs.
• Select Add.
• Enter OSAC address in the e-mail address box.
• Select Ok.

McAfee Spamkiller

The McAfee Spamkiller works with Outlook, Outlook Express, Outlook 98, MSN/Hotmail to block spams. To whitelist OSAC e-mails:

• Select Friends tab.
• Select e-mail Address tab.
• Select the down arrow to view Personal Friends List.
• Select Add a Friend from the right hand side.
• In the address box, add the OSAC address (the specific e-mail address), and select Single e-mail address as type, and Add.
• Select Domains.
• In the address box, enter Osac.state.or.us, choose "all users at domain" as type and click Add.
• Select Save.

Oregon Student Access Commission
1500 Valley River Drive, Suite 100, Eugene, OR 97401
© Copyright 2001 by OSAC, all rights reserved.